GRAPA Body of Knowledge Specifications

I. Domain

 II. Techniques

III. Tools

IV. Line of Business

I. Domain

    The GRAPA "Domains" Body of knowledge encompasses all of those areas of background information and operations required to do the RA job. Domains include:  

    1. Network Operations

    2. Prepaid, Postpaid, Content and other Billing Methods

    3. Wireless, Wireline, Cable, Satellite and other Media

    4. Control languages and protocols

    5. Billing architectures and approaches

 

II. Techniques

I.A. Network Domain

The Network domain includes all areas associated specifically with network operations and the core OSS technology that underlies telecommunications services delivery.

1.       Circuit Switch

a.         Wireline

b.         Wireless

2.       Message

a.         SMS

b.         MMS

3.       Control Protocols Domain

a.         DTMF

b.         SS7

c.         IP

d.         MMS

e.         GPRS

4.       Content and Data

a.         Audio/Video Packet

b.         Audio/Video Streaming

c.         GPRS 

5.       Broadband

a.         DSL

b.         Cable

c.         3G

d.         WiFI

e.         WiMax

6.       IP

a.         Internet

b.         VOIP

c.         IPTV

7.       Wireless Transport

a.         Microwave

b.         MMDS/LMDS

c.         Satellite

d.         VLF

8.       Facilities Security

9.       Network Related Fraud Vulnerabilities

10.     Network Operations and Controls

I.B. Billing Architectures Domain

The Billing Architectures Domain includes all areas of operational integrity associated with the capture and processing for revenue generating transactions in all forms. Specifically, all components of the revenue management chain (from switch to collections, from Top-Up to Call Completion and from transaction to revenue recognition (posting of revenues to the general ledger). This Architectures domain emphasizes the systems, the way that they are constructed and the way that the connect with and interface with each other.

1.       CDR based billing architectures

2.       Prepaid billing architectures

3.       Other billing architectures

4.       Circuit Based Billing Models

5.       Packet Based Billing Models

6.       Rating Operations and Controls

7.       Assuring the Rating Process

I.C. Mediation Domain

Standard practices and best practices associated with the selection, implementation, running and monitoring of mediation systems and operations.

1.       CDR Transport and Integrity

2.       Mediation operations and controls

I.D. Postpaid Billing Domain

Standard practices and best practices associated with the selection, implementation, running and monitoring of post paid billing  systems and their operational environment.

1.       Postpaid billing operations and controls

2.       Rating assurance

3.       Margin and rate plan assurance

4.       Postpaid change management controls

5.       Postpaid audit procedures

6.       Postpaid revenue recognition

I.E. Prepaid Billing Domain

Standard practices and best practices associated with the selection, implementation, running and monitoring of prepaid billing systems, the operational and organizational environment.

1.       Prepaid Billing operations and controls

2.       Prepaid billing rating assurance

3.       Prepaid sales and channel assurance

4.       Prepaid traffic assurance

5.       Prepaid account management assurance

6.       Prepaid change management controls

7.       Prepaid revenue recognition 

I.F. Interconnect Domain

Standard practices and best practices associated with the selection, implementation, running and monitoring of interconnect billing systems the operational and organizational environment.

1.       Interconnect operations and controls

2.       Interconnect margin assurance

3.       Interconnect architecture and traffic verification

4.       Interconnect fraud controls

5.       Interconnect settlement controls

6.       Interconnect routing controls and assurance

7.       Interconnect agreement assurance and verification

8.       Interconnect change management controls

9.       Interconnect revenue recognition 

I.G. Roaming Domain

Standard practices and best practices associated with the selection, implementation, running and monitoring of roaming billing systems. the operational and organizational environment.

1.       Roaming operations and controls

2.       Roaming margin assurance

3.       Roaming architecture and traffic verification

4.       Postpaid roaming controls

5.       Prepaid (camel) controls

6.       Roaming long distance forwarding controls

7.       Roaming partnership controls

8.       Roaming credit risk exposure management controls

9.       Roaming fraud controls

10.    Roaming change management controls

11.    Roaming DCH controls

12.    Roaming revenue recognition

I.H. Content Management Domain

Standard practices and best practices associated with the selection, implementation, running and monitoring of content delivery and billing  systems,  their operational and organizational environment

1.       Content product architectures and operational models

2.       Content management billing models

3.       Content management controls

4.       Content management content provider controls

5.       Content management delivery controls

6.       Content management SLA controls

7.       Content management change management

8.       Content management revenue recognition

I.i. New Product Development Domain

Standard practices and best practices associated with the design, implementation, running and monitoring of new products including the operational and organizational environment around the development process.

1.       New product development operational models

2.       Content delivery architectures and billing mechanism

3.       Content management business models

4.       Controls development for content architectures

5.       Techniques for the control of risk associated with new product development

I.J. Customer Service Domain

Standard practices and best practices associated with the design, implementation, running and monitoring of customer service systems and functions as they apply to customer identity, service , activation , provisioning, fraud  and other revenue related functions, including the operational and organizational environment.

1.       Customer service operations and architectures

2.       Revenue vulnerabilities within the customer service framework

3.       Customer service systems and functions

4.       Customer service controls

5.       Customer service change controls 

I.K. Sales Channel Domain

Standard practices and best practices associated with the implementation, running and monitoring of sales channels and sales process controls including the operational and organizational environment.

1.       Sales and channel operations and architectures

2.       Revenue vulnerabilities within the sales and sales channel framework

3.       Sales systems and functions

4.       Sales and Channel management controls

5.       Sales and Channel change management

I.L. Provisioning and Activation Domain

Standard practices and best practices associated with the design, implementation, running and monitoring of activation and provisioning process including the operational and organizational environment as they relate to billing, security and revenue protection. 

1.       Provisioning and activation operations and architectures

2.       Provisioning systems and functions

3.       Revenue vulnerabilities in provisioning and activation systems

4.       Provisioning and activations controls