GRAPA Body of Knowledge Specifications

I. Domain

 II. Techniques

III. Tools

IV. Line of Business

II. Techniques

    The GRAPA "Techniques" Body of knowledge encompasses all of those areas associated with execution of the revenue assurance job. Techniques include:

  1. 1. Terminology
    2. Organizational Guidelines and Approaches
    3. Methodologies and Procedures
    4. Standard Practices and Best Practices
    5. Operational Frame of Reference (Goals, KPIs, Measures) 1. Terminology
    2. Organizational Guidelines and Approaches
    3. Methodologies and Procedures
    4. Standard Practices and Best Practices
    5. Operational Frame of Reference (Goals, KPIs, Measures)

 

II. Techniques

II.A. The Revenue Assurance Lifecycle and RA Management

  • Definition and components of the revenue assurance lifecycle
  • Staffing and budgeting for each of the RA functions
  • Monitoring, controls and KPIs for each of the RA functions
  • Organizing an RA environment
  • Budgeting and staffing for RA
  • Rationalization and justification for revenue assurance activities
  • The GRAPA Standards and their application

II.B. Forensics Analysis Techniques

  • Risk Assessment
  • Process Analysis
  • Systems Analysis
  • Exchange Analysis
  • Numerical/Statistical Analysis
  • Controls design and deployment
  • Use of statistics to supplement forensics
  • Design and use of a “forensics laboratory”
  • TTFile conversion
  • TTFile diagnosis
  • CDR tracing
  • Revenue Recognition Trail Verification

II.C. Operational Monitoring Techniques

  • CDR management
  • CDR Accounting
  • Process I/O Reporting
  • FSEC (filter, suspend, error and consolidate) controls
  • Rating assurance
  • Reference data assurance
  • Synchronization techniques
  • Revenue recognition monitoring
  • Operational Audit techniques
  • Instituting change management controls
  • Process chain control reports

II.D. Corrections Techniques

  • Identifying the need for corrections
  • Developing alternative correction scenarios
  • Implementing corrections
  • Tracking corrections

II.E. Compliance Management Techniques

  • Assignment of compliance responsibilities
  • Collection of compliance data
  • Reporting of compliance information
  • Rationalization and the assignment of value to RA activities
  • Tracking and reporting the history of value delivered

II.F. Revenue assurance department management techniques

  • Defining revenue assurance roles and responsibilities
  • Job requirements and staffing procedures
  • Organization of the RA Function
  • Establishing KPIs and budgets
  • Establishing reporting relationships
  • Interdepartmental relationship management
  • Internal marketing of RA functions
  • Creation of an RA culture

II.G.  Fraud Management Techniques

  • Key categories of telco fraud
  • Fraud management techniques
  • Using fraud management systems
  • Audits
  • Physical assets assurance
  • Reporting, tracking and valuation of fraud management activities
  • Simbox fraud exposure management
  • VOIP Fraud exposure management
  • Gateway fraud exposure management
  • Phreaking and Hacking Fraud Exposure

II.H. Audit Techniques

  • Identification of situations where audit is the best control
  • Audit plan development techniques
  • Audit components

II.i. Margin Analysis Techniques

  • Identification of margin analysis loss scenarios
  • Quantification of margin loss risk
  • Margin loss computation techniques
  • Developing a margin analysis control

II.J. Revenue Stream Maximization – Network Element Outage Assurance Techniques

  • Identification, qualification and quantification of revenue at risk or revenue loss due to network outage
  • Justified and Rationalized valuation of network element performance
  • Assigning value to network element downtime
  • Development of network element outage controls
  • Network element outage controls and assurance procedures

II.K. Revenue Stream Maximization – Fraud Management Assurance Techniques

  • Identification, qualification and quantification of revenue at risk due to churn or brand erosion.
  • Justified and Rationalized valuation of churn and churn remedies
  • Churn remedy options, cost and tradeoff models.
  • Measuring churn
  • Predicting churn
  • Reporting churn
  • Managing a churn remedy program

II.L. Rate Plan and Bundle Assurance Techniques

  • Identification, qualification and quantification of revenue at risk or revenue loss due to rate plan and bundle configuration.
  • Justified and Rationalized valuation of rate plans
  • Rate plan lift/loss analysis
  • Assigning value to rate plan lift loss
  • Rate plan lift/loss model development
  • Revenue recognition variances in lift/loss modeling
  • Development of rate plan lift/loss controls