GRAPA Body of Knowledge Specifications

I. Domain

 II. Techniques

III. Tools

IV. Line of Business

IV. Line of Business

  1. The GRAPA "Line of Business" Body of knowledge encompasses all of the knowledge domains that are involved in the actually running of the departments whose activities need to be assured.

  2. An Expert in this domain for a particular Line of Business would be qualified to work in or even manage the area under consideration.

  3. Knowledge in this area is required in order to enable the RA Professional to assess the viability and appropriateness of operations, the determine the appropriate types of controls to put into place and to do an accurate job of risk assessment and corrections recommendation.

 

IV Line of Business

IV.A. Network Operations Knowledge

  • Organization of Network Operations Departments
  • Key functions and tasks
  • KPIs and Objectives
  • Key operational components
  • Staffing, roles and responsibilities
  • Revenue capture, revenue assurance and other revenue related aspects of the Network Operations Area


IV.B. Mediation Operations Knowledge

  • Organization of Mediation Operations Departments
  • Key functions and tasks
  • KPIs and Objectives
  • Key operational components
  • Staffing, roles and responsibilities
  • Revenue capture, revenue assurance and other revenue related aspects of the Mediation Operations Area


IV.C. Billing Operations Knowledge

  • Organization of Billing Operations Departments
  • Key functions and tasks
  • KPIs and Objectives
  • Key operational components
  • Staffing, roles and responsibilities
  • Revenue capture, revenue assurance and other revenue related aspects of the Billing Operations Area


IV.D. Prepaid Operations Knowledge

  • Organization of Prepaid Operations Departments
  • Key functions and tasks
  • KPIs and Objectives
  • Key operational components
  • Staffing, roles and responsibilities
  • Revenue capture, revenue assurance and other revenue related aspects of the Prepaid Operations Area


IV.E. Interconnect Operations Knowledge

  • Organization of Interconnect Operations Departments
  • Key functions and tasks
  • KPIs and Objectives
  • Key operational components
  • Staffing, roles and responsibilities
  • Revenue capture, revenue assurance and other revenue related aspects of the Interconnect Operations Area


IV.F. Roaming Operations Knowledge

  • Organization of Roaming Operations Departments
  • Key functions and tasks
  • KPIs and Objectives
  • Key operational components
  • Staffing, roles and responsibilities
  • Revenue capture, revenue assurance and other revenue related aspects of the Roaming Operations Area

IV.G. Sales Operations Knowledge

  • Organization of Sales Operations Departments
  • Key functions and tasks
  • KPIs and Objectives
  • Key operational components
  • Staffing, roles and responsibilities
  • Revenue capture, revenue assurance and other revenue related aspects of the Sales Operations Area


IV.H. Channel Operations Knowledge

  • Organization of Channel Operations Departments
  • Key functions and tasks
  • KPIs and Objectives
  • Key operational components
  • Staffing, roles and responsibilities
  • Revenue capture, revenue assurance and other revenue related aspects of the Channel Operations Area


IV.I.  Provisioning and Activation Operations Knowledge

  • Organization of Provisioning Operations Departments
  • Key functions and tasks
  • KPIs and Objectives
  • Key operational components
  • Staffing, roles and responsibilities
  • Revenue capture, revenue assurance and other revenue related aspects of the Provisioning Operations Area


IV.J.  New product development operations knowledge

  • Organization of New Product Development Operations Departments
  • Key functions and tasks
  • KPIs and Objectives
  • Key operational components
  • Staffing, roles and responsibilities
  • Revenue capture, revenue assurance and other revenue related aspects of the New Product Development Operations Area


IV.K. Fraud and crime detection operations knowledge

  • Organization of Fraud Operations Departments
  • Key functions and tasks
  • KPIs and Objectives
  • Key operational components
  • Staffing, roles and responsibilities
  • Revenue capture, revenue assurance and other revenue related aspects of the Fraud Operations Area