Introduction to Telecoms Fraud Management (TFMI)
This course provides the person new to telecoms, or new to the Telecoms Fraud Management discipline or an experienced professional interested in an update in the latest approaches and best practices in telecoms fraud management, with a high level overview of the way that fraud management gets done in a telecom, and the reasons that the Telecoms Fraud Management function exists.
Students will be introduced to the basic terminology, concepts and unique approaches that network engineers and telecoms professionals take to the incredibly complex and diverse products and services that the telecom offers and review the core competencies that define the professional practice of Telecoms Fraud Management..
Method of Delivery: Thunderbird Platform(OnDemand) or Online Live
Duration: 4 Hours
Testing & Workshops: None
Prerequisite : None
Certification : CATF (Certified Telco Fraud & Cyber Security Apprentice)
High Level Orientation on the Need for Specialized Fraud Management Role in the Telecom
This course has been identified as a "must see" tutorial for anyone interested in gaining a unique, credible perspective on the telecoms environment in simple, straightforward and informative manner. Learn how and why things are done, and the unique terminology employed. An easy 'upramp' into the fast-paced and highly technical world of modern telecoms fraud management.
Organizational and Operational Concepts
- How roles are organized in the telecom
- Roles of Engineers, Sales, Marketing, Finance and Goverance
- Role and definition of the Fraud Management function
- How telecoms manage risk in a unique way
- How Telecoms Fraud Managers works to mitigate risk
- The fluid and dynamic nature of the telecoms environment
Consumer Products & Services
- Fixed Line Voice
- Mobile Voice
- Fixed Data (DSL, Fiber, Cable)
- Mobile Data (3G/4G)
- WiFi / HotSpot
- Broadcast / Streaming
The Telecoms Fraud Management Competencies
- Key Telecoms Fraud Disciplines (Fraud Forensics, Exploit Chain Assessment, Traps & Honeypots)
- Key Telecoms Fraud Profiling Techniques
- Diagnosing Method of Deception, Method of Conversion and Social Engineering
- Emerging Telecoms Fraud Cyber Security Disciplines and Approaches
Next Generation Services
The Competency Based Approach to the Practice of Telecoms Fraud Management
Understanding what competency is , how to measure it and how to get more of it is the key to professional development
What people learn in this class, and all GRAPA training , is that success in the practice of Telecoms Fraud Management depends more than anything else on the competency that the professional develops and exercises throughout their career. Professional ethics, being in alignment with managements directives and appetite for risk, being sensitive to the governance approach being taken by the firm and the application of standard procedures, best practices and a commitment to the principles of governance are taught and explained in this class. (A real key to understanding what GOOD revenue assurance is and how to practice that way.) .