Take the first step in the journey to understanding how to  effectively apply GRAPA’s principles and best practices approach to the mastery of telecoms revenue, fraud, business assurance and risk management cross the full range of carrier products and services for the traditional as well as the non-conventional operation. Learn how this unique compentency based approach can help simplify and supercharge your governance  management efforts.

* This certification is a pre-requisite to attendence to any other GRAPA certification events.

Method of Delivery: Online Live and/or OnDemand 
Duration: 5 Hours  
Testing & Workshops: Yes - Required for Certification
Prerequisite :  None 
Certification : CARA (Certified Apprentice of Revenue Assurance) 
or 
CTFA (Certified Telecoms Fraud Apprentice) 
* Depending upon certifying exam

ICT Risk Hunters Handbook
(formerly TRH - Telco Risk Hunters)

The job of managing risk in the telecom has always been a big job and has always been the primary mission of the Revenue Assurance, Fraud, Business Assurance & Audit professional. 

But understanding what those risks are, how to find them and how to address them takes a special kind of person, and a special kind of approach.

In this class we introduce the student to the core principles that drive the governance function in telecoms and ICT, the key issues and challenges that the industry creates and the proven methods employed to reduce risk and add profit to the company. 

Applying proven approaches to New Problems
This class provides the student with the foundational principles that underlie the practice of successful, relevant telecoms and ICT Governance and shows how even the oldest, more traditional approaches can still be utilized to solve the emerging generation of problems. 

Students will be introduced to the basic terminology, concepts and unique approaches that network engineers and telecoms professionals take to the incredibly complex and diverse products and services that the telecom offers and will detail the different Revenue Operations and Security Support disciplines and how they integrate to make ICT Service providers profitablity a reality. 

APAC Classes
EMEA Classes
AMER Classes
HIGH LEVEL ORIENTATION ON THE ROLE OF AND NEED FOR REVENUE OPERATIONS, REVENUE ASSURANCE, FRAUD MANAGEMENT, INTERNAL AUDIT AND BUSINESS ASSURANCE IN THE TELECOM

This course has been identified as a "must see" tutorial for anyone new to the telecoms environment that wants to avoid being overwhelmed by the complexity of the way things are done, and the unique terminology employed. An easy 'upramp' into the fast-paced and highly technical world of modern telecoms. 

ORGANIZATIONAL AND OPERATIONAL CONCEPTS

  1. How roles are organized in the telecom 
  2. Roles of Engineers, Sales, Marketing, Finance and Goverance 
  3. Role and definition of the Revenue Operations and Revenue Governance Disciplines and the eclectic way they are applied in telecoms 
  4. How telecoms manage risk in a unique way  
  5. How Revenue Assurance, Fraud Management, Business Assurance and Internal Audit each work in their own ways to mitigate risk
  6. The fluid and dynamic nature of the telecoms environment 
Mobile, Fixed, Media, Financial, Streaming
Consumer Products & Services 
  • Fixed Voice
  • Mobile Voice 
  • Fixed Data (DSL, Fiber, Cable) 
  • Mobile Data (3G/4G) 
  • WiFi / HotSpot 
  • Broadcast / Streaming
Business, Government and Wholesale 
  • MPLS and CVPN 
  • Leased Line and Private Clouds 
  • Wholesale (Voice, Roaming, Internet, IXP) 
  • Satellite and Microwave 
NextGen Products and Services
  • 5G
  • IOT 
  • OTT 
THE COMPETENCY BASED APPROACH TO THE PRACTICE OF REVENUE OPERATIONS AND GOVERNANCE

UNDERSTANDING WHAT COMPETENCY IS , HOW TO MEASURE IT AND HOW TO GET MORE OF IT IS THE KEY TO PROFESSIONAL DEVELOPMENT

What people learn in this class, and all GRAPA training , is that success in the practice of security, governance and assurance depends more than anything else on the competency that the professional develops and exercises throughout their career. Professional ethics, being in alignment with managements directives and appetite for risk, being sensitive to the governance approach being taken by the firm and the application of standard procedures, best practices and a commitment to the principles of governance are taught and explained in this class. (A real key to understanding what GOOD goverance is and how to practice that way.) .