This course provides the person new to telecoms, or interested in getting more deeply involved in the building, management, administration or monitoring of Revenue Operations in a telecom with a comprehensive overview of how it is done, the complexities involved, and the way that Revenue Operations, Revenue Assurance, Fraud Management , Internal Audit and Business Assurance professionals work together to make sure revenues and profits are realized and optimized.
Students will be introduced to the basic terminology, concepts and unique approaches that network engineers and telecoms professionals take to the incredibly complex and diverse products and services that the telecom offers and will detail the different Revenue Operations Support disciplines and how they integrate to make Revenue Profitablity a reality.
This course is a great primer for anyone new to Telecoms Revenue Operations, Assurance, Audit, Fraud Management or Business Assurance.
Method of Delivery: Thunderbird Platform , Online Live
Duration: 4 Hours
Testing & Workshops: Yes
Prerequisite : None
Certification : CARA (Certified Apprentice of Revenue Assurance)
This course has been identified as a "must see" tutorial for anyone new to the telecoms environment that wants to avoid being overwhelmed by the complexity of the way things are done, and the unique terminology employed. An easy 'upramp' into the fast-paced and highly technical world of modern telecoms.
ORGANIZATIONAL AND OPERATIONAL CONCEPTS
Organizational and Operational Concepts
- How roles are organized in the telecom
- Roles of Engineers, Sales, Marketing, Finance and Goverance
- Role and definition of the Revenue Operations and Revenue Governance Disciplines and the eclectic way they are applied in telecoms
- How telecoms manage risk in a unique way
- How Revenue Assurance, Fraud Management, Business Assurance and Internal Audit each work in their own ways to mitigate risk
- The fluid and dynamic nature of the telecoms environment
CONSUMER PRODUCTS & SERVICES
Consumer Products & Services
- Fixed Line Voice
- Mobile Voice
- Fixed Data (DSL, Fiber, Cable)
- Mobile Data (3G/4G)
- WiFi / HotSpot
- Broadcast / Streaming
Business, Government & Wholesale Services
- MPLS and CVPN
- Leased Line and Private Clouds
- Wholesale (Voice, Roaming, Internet, IXP)
- Satellite and Microwave
Next Generation Services
UNDERSTANDING WHAT COMPETENCY IS , HOW TO MEASURE IT AND HOW TO GET MORE OF IT IS THE KEY TO PROFESSIONAL DEVELOPMENT
What people learn in this class, and all GRAPA training , is that success in the practice of RA depends more than anything else on the competency that the professional develops and exercises throughout their career. Professional ethics, being in alignment with managements directives and appetite for risk, being sensitive to the governance approach being taken by the firm and the application of standard procedures, best practices and a commitment to the principles of governance are taught and explained in this class. (A real key to understanding what GOOD revenue assurance is and how to practice that way.) .