Introduction to Telecoms Revenue Assurance
This course provides the person new to telecoms, or new to the Revenue Assurance discipline with a high level overview of the way that things get done in a telecom, and the reasons that the Revenue Assurance function exists.
Students will be introduced to the basic terminology, concepts and unique approaches that network engineers and telecoms professionals take to the incredibly complex and diverse products and services that the telecom offers.
Method of Delivery: Thunderbird Platform , Online Live
Duration: 6 Hours
Testing & Workshops: Yes
Prerequisite : None
Certification : CARA (Certified Apprentice of Revenue Assurance)
High Level Orientation on the Role of and Need for Revenue Assurance in the Telecom
This course has been identified as a "must see" tutorial for anyone new to the telecoms environment that wants to avoid being overwhelmed by the complexity of the way things are done, and the unique terminology employed. An easy 'upramp' into the fast-paced and highly technical world of modern telecoms.
Organizational and Operational Concepts
- How roles are organized in the telecom
- Roles of Engineers, Sales, Marketing, Finance and Goverance
- Role and definition of the Revenue Assurance job
- How telecoms manage risk in a unique way
- How Revenue Assurance works to mitigate risk
- The fluid and dynamic nature of the telecoms environment
Consumer Products & Services
- Fixed Line Voice
- Mobile Voice
- Fixed Data (DSL, Fiber, Cable)
- Mobile Data (3G/4G)
- WiFi / HotSpot
- Broadcast / Streaming
Business, Government & Wholesale Services
- MPLS and CVPN
- Leased Line and Private Clouds
- Wholesale (Voice, Roaming, Internet, IXP)
- Satellite and Microwave
Next Generation Services
The Competency Based Approach to the Practice of Revenue Assurance
Understanding what competency is , how to measure it and how to get more of it is the key to professional development
What people learn in this class, and all GRAPA training , is that success in the practice of RA depends more than anything else on the competency that the professional develops and exercises throughout their career. Professional ethics, being in alignment with managements directives and appetite for risk, being sensitive to the governance approach being taken by the firm and the application of standard procedures, best practices and a commitment to the principles of governance are taught and explained in this class. (A real key to understanding what GOOD revenue assurance is and how to practice that way.) .