Masterclass Specialist Programs
Team Based Programs - Focused on Specific Risk - Operational Objectives
The GRAPA- Specialist MasterClass Programs provide the manger with the opportunity to get his team more fully immersed in the complete job of managing revenue assurance activities.
These programs allow the manager to identify specific HIGH-VALUE target areas where they know the organization has need for a a more focused and proactive treatment by the revenue assurance team but where the team itself has not been given the time, the training or tools necessary to guarantee that their efforts will result in positive outcomes that satisfy management and the operational areas involved. Common objectives for the STCP projects including:
- Development of a new Departmental Charter / Establishing KPI's
- Assessing the risk and assigning controls to a new product, service or line of business
- Assessing the maturity and effectiveness of the team itself
- Mapping the controls for a new billing system (or policy management environment)
- Establishing the role of revenue assurance in the new product development process
Flexible Scheduling : 20 Hours - 2 Hrs per day - You choose the days and time
We know how hard it is to predict how long it is going to take to get the information and do the things that need to be done in order to successfully complete these classes. For that reason, we have organized the class on a FLEXI-SCHEDULE basis. This makes it easy for your team to adjust class times to when it works best for them.
Making sure that the team does things right is the whole point of the program, and teaching your team how to schedule their work and estimate the level of effort is a big part of what they are supposed to be learning.
Focus on the area that is most critical to your organization
These programs guarantee that your team will be focusing on the issues and areas most critical to the success of your organization. Learning by doing, and sharpening your skills while accomplishing real world objectives is the best return on investment you can get from any activity.
a guided tour through the newest, most challenging areas
No matter what the challenge, GRAPA has the standards, best practices, methods, templates and training to make your teams exploration of these areas positive and educational.
Each class is taught by Rob Mattison, President of GRAPA and one of the worlds leading authorities on the application of revenue assurance to all areas of telecommunications. Many managers have reported that the work done by their teams on these projects has never failed to push them to new levels of performance in the areas defined.
Increased confidence - Fresh insights - Structured Approach
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