• Masterclass Specialist Programs

    Team Based Programs - Focused on Specific Risk - Operational Objectives

    The GRAPA- Specialist MasterClass Programs provide the manger with the opportunity to get his team more fully immersed in the complete job of managing revenue assurance activities.

    These programs allow the manager to identify specific HIGH-VALUE target areas where they know the organization has need for a a more focused and proactive treatment by the revenue assurance team but where the team itself has not been given the time, the training or tools necessary to guarantee that their efforts will result in positive outcomes that satisfy management and the operational areas involved. Common objectives for the STCP projects including: 

    • Development of a new Departmental Charter / Establishing KPI's
    • Assessing the risk and assigning controls to a new product, service or line of business
    • Assessing the maturity and effectiveness of the team itself
    • Mapping the controls for a new billing system (or policy management environment)
    • Establishing the role of revenue assurance in the new product development process
    Click Here to Express Interest

    Flexible Scheduling  : 20 Hours - 2 Hrs per day - You choose the days and time   


    We know how hard it is to predict how long it is going to take to get the information and do the things that need to be done in order to successfully complete these classes. For that reason, we have organized the class on a FLEXI-SCHEDULE basis. This makes it easy for your team to adjust class times to when it works best for them. 

    Making sure that the team does things right is the whole point of the program, and teaching your team how to schedule their work and estimate the level of effort is a big part of what they are supposed to be learning.  

    Focus on the area that is most critical to your organization   

    These programs guarantee that your team will be focusing on the issues and areas most critical to the success of your organization. Learning by doing, and sharpening your skills while accomplishing real world objectives is the best return on investment you can get from any activity. 

    a guided tour through the newest, most challenging areas  

    No matter what the challenge, GRAPA has the standards, best practices, methods, templates and training to make your teams exploration of these areas positive and educational.  

    Each class is taught by Rob Mattison, President of GRAPA and one of the worlds leading authorities on the application of revenue assurance to all areas of telecommunications. Many managers have reported that the work done by their teams on these projects has never failed to push them to new levels of performance in the areas defined. 

    Increased confidence - Fresh insights - Structured Approach 

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  • AN Introduction to Revenue Assurance (RAI)

    Introductory Program (6 Hours) - On Demand  

    The Introduction to Revenue Assurance course, is a 6 hour, interactive online class designed to provide the professional with an overview of the telecoms industry and the role that revenue assurance plays in the successful management of telecoms risk.

    Students will be familiarized with the complex terminology (jargon), technical and architectural structures and the unique approaches to revenue capture, processing and accounting that typify the telecoms industry. 

    The Revenue Assurance challenge  

    The Revenue Assurance job is unlike any other profession in the world. Technology - Operations - I/T - Accounting - Governance - Analytics. The revenue assurance must master all of them in a business environment that is more complex than any other. Doing this job is challenging, but it is also critical. .

    Getting STarted 

    Getting started in this world is without doubt the hardest part. .There are so many different things to know and understand. Different technologies, different kinds of businesses. A dizzying assortment of partnership agreements, operational standards, technical protocols and government oversight.

    This course has been designed to provide you with a compressed quick course on the entire scope of telecoms operations. The different ways that networks are controlled. The different ways that accounting controls are implemented and the different things that the business finance, controls or assurance person needs to be aware of in order to be effective. 

    Understanding the Acronyms - Learning to speak "Telecoms" 

    Getting around in this world starts with understanding the dizzying assortment of: 
    - Business Ecosystems (Roaming, OnNet, OffNet, Interconnect, Streaming, Cloud) - All of these terms MEAN SOMETHING in terms of finance and operations. 
    - Techno-Speak (Provisioning, Synchronization, HLR, VLR, AUC, IMS.....) - Each of them comes with their own set of financial meaning and controls issues 
    - Protocols and Industry Standard Practices : Telecoms is an industry steeped in tradition and driven by over 100 years of business rules and protocols that the newcomer will never understand. 

    This special introductory course will give you a boost in your understanding of how all of this fits together. 

    UNDERSTANDING COMPETENCY and its CRITICAL ROLE IN the RA Profession 

    The GRAPA - competency based approach is the key to the success of GRAPA certified professionals. This unique perspective on the RA job and it role in the overall scheme of Telecoms Governance is an eye opener for anyone new to the in depth understanding of the Revenue Assurance job and how to do it well. 

    Click Here to Download Program Guide
    Click Here to Express Interest


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    Team certification program 

    Certify your entire department : 3 Certifications in 1 Program 

    The GRAPA - Team Certification Program allows the manager to optimize the opportunity to upgrades the skills, cohesiveness and effectiveness of the entire time through one efficient and cost effective event.
     
    Our Certification Service Pack (CSP) allows managers to tailor their training and certification needs tuning the program to those key areas where it is most badly needed. You can arrange work schedules so that everyone can get the training they need without shutting down the whole department at the same time. 

    Encourage everyone to broaden their scope and increase their awareness

    Being part of a Revenue Assurance team is not only about being the best and the brightest at everything you do. It is also about being there to help out the TEAM when the going gets tough. The revenue assurance job is challenging with new requirements and changing conditions almost every day. Making sure that everyone on your team knows what is going on in those areas where they are not working right now is very important.

    Make sure everyone gets maximum exposure 

    Limiting the training in advanced topics to only your top analysts, and allowing seasoned experts to "SKIP THE BASICS" can create a dynamic without your organization that is difficult to manage. 

    By making sure that newer members have a familiarity with advanced topics and the less common domains is a great way to open their eyes to the possibilities and encourage proactive exploration of areas that need to be examined.
    By requiring the "old pros" to share their insights and experiences with the new team members in a structured environment can do wonders in the creation of a team spirit and the lowering of barriers to really synchronous team activity.

    Our program makes it possible for you to get everyone exposed to the full range of information, while at the same time getting people to understand that certification and status is EARNED not AWARDED.

    Manager based topics : Merit based Certification : Friendly Competition : Teaming as a Requirement 

    With the Team Certification Program you get the best of all worlds. 
    First - you as the manager get to decide what areas need to be focused on 
    Second - you get to decide who should attend which sessions 
    Third - you can dictate the level of certification you want people to attain 
    Fourth - you get the benefit of GRAPA experience in the preparation of the material and the verification of skills to accomplish your objectives in the SOFT SKILLS and HARD SKILLS area. 

    Click to Download Program Guide

    Key Features  
    Working with the GRAPA team, we will help you create a certification program for maximum effect.  
     GRAPA's proven certification hierarchy guarantees that your team, H/R, Top Management and your Peer Departments will acknowledge and respect the certification earned by your team. 
     GRAPA's

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