An Introduction to Revenue Assurance
FREE Certification Program - Six Hours (6 hrs) - Hybrid Class - Live Teacher (by appt) - On Demand Lessons (your timing)
Managing risk in the telecom has always been a big job and has always been the primary mission of the Revenue Assurance, Fraud, Business Assurance, and Audit professional.
But understanding what those risks are, how to find them, and how to address them takes a special kind of person, and a special kind of approach.
In this class, we introduce the student to the core principles that drive the governance function in telecoms and ICT, the key issues and challenges that the industry creates, and the proven methods employed to reduce risk and add profit to the company.
Teacher: Rob Mattison - President of GRAPA
Qualification: Anyone involved in the Governance,
Accounting or Security of ICT Businesses (including GSM,
Fixed, Digial Finance, MVNO, Broadcast, Broadband,
Corporate Services, OTT or IOT)
Experience Required : None
Timetable - Checklist
1. Register for Class - Limited Availability
2. Verify your company and job title
3. Verify access to your personal company portal
4. Watch Orientation Video (first assignment)
5. Review handouts and RA Standards Manual
6. Set up 1-on-1 Orientation Meeting (Zoom or Teams) w/Rob
7. Complete 6 Hours of Online Lessons (available 24x7)
8. Attend Final Review Session with Rob
9. Take Final Exam
10.Certification Awarded
ORGANIZATIONAL AND OPERATIONAL CONCEPTS
- How roles are organized in the telecom
- Roles of Engineers, Sales, Marketing, Finance, and Governance
- Role and definition of the Revenue Operations and Revenue Governance Disciplines and the eclectic way they are applied in telecoms
- How telecoms manage risk in a unique way
- How Revenue Assurance, Fraud Management, Business Assurance, and Internal Audit each work in their own ways to mitigate risk
- The fluid and dynamic nature of the telecoms environment
1 Introduction to this Course
2 What exactly is a “Telecom”?
3 Who does what in a Telecom?
4 Fixed Line Telecoms: The Original Telecommunications Business
5 Mobile Voice Networks : How are they Different/The Same?
6 Long Distance : The Intereconnect Business
7 The GSM Vocie Roaming Business
8 Cable, DSL and Fiber : The Legacy Fixed Data Business
9 3G, 4G and WiMax : Mobile Data
10 WiFI and Hotspots
11 What is Next Generation
12 Corporate Services and Government Support
13 The Wholesale Lines of Business
14 MVNO and Digital Finance
15 Where does Revenue Assurance fit in?
16 GRAPA Standards &
Mobile, Fixed, Media, Broadband, Corporate, Financial, IOT, OTT & Streaming
Consumer Products and Services
- Fixed Voice
- Mobile Voice
- Fixed Data (DSL, Fiber, Cable)
- Mobile Data (3G/4G)
- WiFi / HotSpot
- Broadcast / Streaming
Business, Government, and Wholesale
- MPLS and CVPN
- Leased Line and Private Clouds
- Wholesale (Voice, Roaming, Internet, IXP)
- Satellite and Microwave
NextGen Products and Services
- MVNO
- mBanking
- eFinance
- 5G
- IOT
- OTT
Applying Proven Approaches to New Problems